Order Using The Shopping Cart

Simply browse our products using the navigation bars on the left of the screen.  On finding items you wish to purchase, click on the "Add to Cart" button beneath the item and a new window will open displaying the shopping cart.  You can also access the shopping cart at any time by clicking on the icon beneath the product ranges on the left.

Whilst in the shopping cart, you can amend the quantity required by changing the number under the quantity column, or remove the item by clicking in the remove box.  The "update" button will then update your order. 

The shopping cart can be navigated away from or closed at any time (select "continue shopping")  Continue browsing and add new items you wish to purchase as you find them.

Once you have completed your order, select "Proceed to Checkout".

You will now be taken to the secure payment site PayPal.

PayPal - 100% Secure

PayPal is widely recognised as the safest payment processing system on the Internet.

PayPal accepts all major credit / debit card payments.  At no time are your card details passed to Cameo as the retailer, or any other 3rd party.  This is a PayPal guarantee.

You will be guided through the payment process and on completion you will receive an email confirmation of the order and payment from PayPal.  Please retain this for future reference.  This is your payment receipt, you will receive no other documentation.  If you do not receive such an email please contact us as soon as possible to confirm we have your order.

Postage

Within the UK, we aim to despatch goods within 3-5 business days of payment being received using standard delivery service.  Please ensure you place your order in plenty of time for your occasion.  If your order is particularly time critical then please make us aware via email enquiries@cameo-favours.co.uk and we will pull out the stops to ensure the products arrive in plenty of time for your big day. 

Sales to the EU and the US incur the same postage charges as above.  All export sales outside the EU do not include VAT, but are at the prices listed on the website.  Any import duties are the responsibility of the buyer. 

Please allow an additional 3-5 business days for deliveries outside of the UK.

We despatch WORLDWIDE, but please note that we reserve the right to ask for additional carriage payments if sending outside the EU, UK or US.

Cancellation Policy:

If you cancel your order before we despatch, a full refund will be given.  However, any cancellation made after we have despatched will be treated as a return and will be subject to the returns policy below.

Change of Address:

If you are an existing Paypal customer, Paypal will attach the address they have on record to your purchase.  It is the customers responsibility to ensure the address is correct at time of purchase - note, the delivery address CAN BE AMENDED during the payment process.  If goods are despatched to an old address provided by Paypal the customer will be liable for all costs incurred by Cameo in the failed delivery, including loss of product and redelivery costs.

If a payment does come through to us and you realise when you receive the order confirmation that the address is incorrect in PayPal, please email us immediately with your new address so we can aim to avoid you unnecessary costs and hassle.

Returns Policy:

We want you to be happy with everything you buy from us.  In the unlikely event that our products are not to your satisfaction it is our policy to offer refunds on products returned unopened and fit for re-sale within 14 days of receipt.  If you wish to return a product please email on enquiries@cameo-favours.co.uk, clearly stating the items you wish to return and the reason, and we will advise you the best method to use.  Statutory rights are unaffected.

All products leave us in perfect condition.   However, unfortunately products can occasionally be damaged in transit.  If products are damaged please advise within 3 days of receipt for a full refund or replacement, on the email above.  Damages reported after that time will not be accepted as damaged in transit. 

Please note that your signature on a courier delivery is acceptance that the package is received undamaged.  As such you should check the contents of deliveries before signing, it is within your rights to ask the courier to wait whilst you do so.

Refunds will be credited directly back via your Paypal account, or to the appropriate credit / debit card. 

Wholesale and sample sales are STRICTLY non returnable.

Privacy Policy:

If you place your order online, we only receive your email, name and address from Paypal.  This information is essential for us to get the products to you, but we use it for no other purpose.  This information is not stored electronically or in any other format, and we never share with 3rd parties. 

If you place your order over the phone and provide credit / debit card details, along with email, name and address, we use this information once, purely to make the transaction.  Our policy is never to store or share any such information with a 3rd party, disposing of any documentation securely.

At no point will Cameo contact you directly using your email in regard to any matter other than your order.  We will also not allow your information, including email, to be accessed by any other organisation